The Grievance Redressal Mechanism at Humqadam-School Construction and Rehabilitation Programme (SCRP) provides an additional accessible way for individuals and communities to complain directly to Humqadam-SCRP, if they believe that the programme had, or is likely to have, adverse effects on them or their community.
Humqadam-SCRP encourages the community to take ownership and promote sustainability. The programme, through continuous dialogue, values the feedback of community on quality as it will help to improve the service during construction and post construction. Genuine complaints within our scope of work are welcomed, which includes child protection, quality of work, and quality of materials and timeliness.
A separate Grievance Redressal Mechanism for contractors and/or suppliers is available. Any Contractor/supplier may complain by contacting their respective Humqadam-SCRP representative.
The Grievance Redressal Mechanism at Humqadam-SCRP ensures that grievances are promptly reviewed and responded to, and problems and solutions are identified by working together. Humqadam-SCRP follows six simple principles for handing complaints. Our Principles are:
Grievances may be sent by:
11th Floor | Ufone Tower | Blue Area | Islamabad | Pakistan
Email:islamabad@humqadam.pk
Plaza No. 236, Main Boulevard, Commercial Area,
Phase VI, DHA Lahore Cantt, Lahore, Punjab
Email:lahore-kasur@humqadam.pk
P-43 Saeed Colony No, 1, Near D-I-G Office
Faisalabad, Punjab
Phone:041-8710137
Email:faisalabad@humqadam.pk
Tahir house, Nursery Wali Gali, Iqbal Town, Defence Road,
Sialkot, Punjab
Phone:052-3573051
Email:sialkot@humqadam.pk
13-B, Businessman Colony, Rahim Yar khan, Punjab
Email:rahimyarkhan@humqadam.pk
Bagh-E-Erum Colony, Opposite Govt. High School Talkot,
Main Garden Road Muzaffargarh, Punjab
Email:muzaffargarh@humqadam.pk
Room No# 201, Royal Mark Hotel, Main Aziz Bhatti Shaheed Road,
Near Pace Plaza Model Town-A, Bahawalpur, Punjab
Email:bahawalpur@humqadam.pk
House located on Main Kutchery Road,
Hakeem colony, Rajanpur, Punjab
Email:rajanpur@humqadam.pk
Said House # 254, Afzal Abad, Old Bara Road,
University Town, Peshawar, Khyber Pakhtunkhwa
Phone:091-2601199, 091-5700300
Email:peshawar@humqadam.pk
charsadda@humqadam.pk
Bacha House, House No. 284, Street–K, Sector- D, Green Acres Toru Road Mardan, Khyber Pakhtunkhwa
Phone:0937-830058
Email:mardan@humqadam.pk
Email:haripur-nowshera@humqadam.pk